Privacy Policy

Welcome to ap77's Privacy Policy. This document outlines how ap77 ('we', 'us', or 'our') collects, uses, stores, and protects the personal information you provide when using our online casino, sports betting, and gaming services. By accessing or using ap77, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of the ap77 platform, including visitors, registered members, and active players from Bangladesh. We are committed to maintaining the highest standards of data privacy and security in accordance with applicable data protection principles.

1. Information We Collect

ap77 collects personal data only when it is necessary to provide you with a safe, reliable, and personalized gaming experience. The categories of information we collect are described below.

Personal Identification Information

• Full name and date of birth (required for age verification — ap77 is strictly 21+ only)
• National ID or passport number (for KYC identity verification purposes)
• Email address and mobile phone number
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

Financial and Transaction Information

• Payment method details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank card references)
• Transaction history including deposit amounts, withdrawal requests, and bonus utilization
• Betting and gaming activity records (game participation, wager amounts, win/loss history)

Technical and Usage Data

We automatically collect certain technical data when you access ap77, including your IP address, device type, browser version, operating system, pages visited, session duration, and referring URLs. This data helps us maintain platform performance, detect suspicious activity, and improve user experience for players across Bangladesh.

2. How We Use Your Information

ap77 processes your personal data only for legitimate and specified purposes directly related to operating a safe and responsible gaming platform. We do not sell your data to any third party. Your information is used for the following purposes:

• Account registration, identity verification (KYC), and age confirmation (players must be 21 or older)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other local payment channels
• Delivering customer support and responding to queries or complaints submitted to our team
• Sending account-related notifications, security alerts, and service updates via email or SMS
• Complying with responsible gaming obligations, including monitoring for problem gambling indicators and applying self-exclusion requests
• Fraud prevention, anti-money laundering (AML) compliance, and detection of unauthorized access attempts
• Improving platform features, personalizing your gaming experience, and analyzing usage patterns to enhance our services

3. Sharing of Your Information

ap77 does not sell, rent, or trade your personal information to third parties. However, in limited and controlled circumstances, we may share certain data with the following categories of recipients:

Service Providers and Technology Partners

We work with carefully vetted third-party providers who assist us in operating the ap77 platform — including payment processors (bKash, Nagad, Rocket integrations), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi), fraud detection services, and IT infrastructure providers. These partners are bound by strict confidentiality agreements and may only process your data as directed by ap77.

Legal and Regulatory Obligations

ap77 may be required to disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies when legally obligated to do so under applicable law — for example, in response to a court order, to comply with anti-money laundering regulations, or to investigate suspected fraud or criminal activity.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of ap77's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email or prominent notice on our platform of any such change and your choices regarding your data.

4. Cookies and Tracking Technologies

ap77 uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather analytics. The types of cookies we use include:

• Essential cookies — required for basic platform functions such as login sessions, navigation, and security token management
• Analytics cookies — used to understand how users interact with ap77 (pages viewed, time spent, error occurrences), helping us refine the platform
• Preference cookies — store your language selection, currency preference, and display settings across sessions

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the ap77 platform and prevent you from accessing certain features, including the login and payment sections.

5. Data Security

ap77 takes data security seriously and implements a range of technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes SSL/TLS encryption for all data transmissions, secure server environments with restricted access controls, and regular security audits conducted by independent specialists.

All ap77 staff who handle personal data are trained in data protection best practices and are bound by confidentiality obligations. Access to sensitive user data is restricted on a need-to-know basis, and all data access events are logged and monitored. Passwords are stored using industry-standard hashing algorithms and are never stored in plain text.

6. Payment Data and Financial Privacy

When you make deposits or request withdrawals through ap77 using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or internet banking services offered by banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, or Sonali Bank, your payment information is handled with the utmost care. ap77 does not store full card numbers or full mobile banking PINs on our servers. Payment processing is handled by certified and encrypted payment gateways.

Transaction records are maintained for a period required by applicable financial regulations to support audit trails, fraud investigations, and dispute resolution. These records are accessible only to authorized ap77 personnel and relevant regulatory authorities where legally required.

7. Retention of Personal Data

ap77 retains your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. In general, account information is retained for the duration of your active relationship with ap77 and for a reasonable period thereafter to resolve disputes, enforce agreements, and comply with legal requirements.

When your data is no longer required, ap77 will securely delete or anonymize it using industry-standard methods so that it can no longer be associated with you personally. If you close your ap77 account, we will process your deletion request within 30 days, subject to any outstanding obligations or pending investigations.

8. Your Privacy Rights

As an ap77 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and the specific right you wish to invoke:

• Right of access — request a copy of the personal data ap77 holds about you
• Right to rectification — request correction of inaccurate or incomplete data in your account
• Right to erasure — request deletion of your personal data, subject to legal retention obligations
• Right to object — object to the processing of your personal data for marketing or profiling purposes
• Right to data portability — request your personal data in a structured, machine-readable format for transfer to another service

We will respond to verified data rights requests within 30 days. In cases of complexity or high volume, this period may be extended by a further 60 days, of which we will notify you promptly. We may need to verify your identity before processing a request to protect against unauthorized data access.

9. Third-Party Links

The ap77 platform may occasionally contain references to third-party payment services (such as bKash and Nagad) or game providers (such as Pragmatic Play and Evolution Gaming). These third-party services operate under their own privacy policies, and ap77 is not responsible for the data practices of these external entities. We recommend reviewing the privacy policies of any third-party service you interact with through the ap77 platform.

10. Children's Privacy and Age Restriction

ap77 is strictly an adults-only platform. All users must be 21 years of age or older to register an account or use any of our gaming and betting services. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that information and close the associated account. Parents and guardians who believe that a minor may have registered on ap77 are encouraged to contact us immediately at [email protected].

11. Changes to This Privacy Policy

ap77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via email or through a prominent notice on the ap77 platform at least 7 days before the changes take effect.

The date at the top of this policy indicates when it was last revised. Your continued use of ap77 after any changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how ap77 protects your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ap77 handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players from across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Email: [email protected] — For privacy-related enquiries, please include 'Privacy Request' in your subject line so our team can prioritize and route your message to the appropriate department.